- Treat each other with respect and dignity and provide a great work environment.
- Apply technology to make things simple, not more complex.
- Never settle for anything less than excellence and have the courage to face fears and change.
- Apply the highest standards of excellence to the design, development and delivery of our products and services for exceptional customer experience.
- Prove and continuously build customer confidence.
- Contribute positively to our community and our environment.
- Recognize that profitability and growth are essential to our continuing success.
To create, integrate and deploy business-critical systems and services that facilitate energy industry participants to forecast, produce, deliver, settle, reconcile, and manage risk for energy transactions in the most reliable, profitable, and cost-effective way by leveraging our advanced computer software technologies and cloud delivery platform along with our tremendous customer service.
Our Core Guiding Principles
Technology should make doing business less complicated and costly. Founded to help businesses realize that goal, SoftSmiths is reshaping the way energy service providers conduct electronic business transactions.
As the electricity sector continues to change and evolve, energy companies are looking to advances in technology to help them navigate the dynamically changing and complicated markets. Energy companies are pressured to become more efficient in a competitive marketplace increasing in both complexity and volume of transactions. SoftSmiths can provide proven solutions and have you realizing the benefits of the cloud in 30 days or less.
SoftSmiths understands the challenges facing our customers: constantly changing industry regulations, dynamically changing RTO rules and the difficulties involved in moving from a focus on customer service to a “customer experience strategy”. We address these challenges by moving our customers to a lower-cost, higher-value cloud based model that streamlines all the interconnected transaction processes providing critical business information in real-time to near-real-time.
SoftSmiths experts have deep domain hands-on experience developing and deploying scalable solutions designed to support any size operation and volume of transactions and remain seamlessly updated for ISO/RTOs and all the related regulation changes, allowing our customers to focus on their business goals rather than burning man-hours keeping transaction systems up to date.
SoftSmiths provides unmatched industry expertise to develop and seamlessly implement the best and most cost-effective transaction management solutions for its customers.
Energy market participants throughout North America utilize SoftSmiths’ applications to forecast, price, produce, deliver, settle, reconcile and manage risk related to energy transactions in the most reliable, profitable, and cost-effective way.
We help customers augment aging legacy systems, automate their forecasting, trading, scheduling, settlement, and energy accounting processes, and help them stay current with changing energy industry regulations. The common thread within our customer base is costly, aging, isolated legacy systems with limited automation that lack the functionality to respond quickly to changing market conditions and regulations. SoftSmiths solutions fit energy market participants like a glove, allowing them to quickly respond to competitive market conditions and optimize their assets, and helping our customers grow their bottom and top lines.
Load Serving Entities
Retail Energy Suppliers
Electric and Gas Utilities
“SoftSmiths’ TMS will help us be more competitive in the deregulated electric utility industry by streamlining our transaction business process. SoftSmiths’ comprehensive robust solution will not only have a direct impact on our productivity, but it will help us improve customer service”. Vice President Power Services at a Power Producer
“With SoftSmiths’ tailored solution and deep industry expertise, we are on course to transition from our legacy system to a new, highly-reliable, scalable scheduling system,” said a Project Manager for a utility. “Considering the size of this project, SoftSmiths solutions are able to scale to fit our needs and provide us with a scheduling system that will help optimize our assets and have the flexibility to change with market conditions when it is fully implemented.”
“We really appreciated SoftSmiths’ responsiveness, thoroughness and support, which were key to help implement the required functionality and meet the hard deadlines of our project,” said an Asset Manager at a renewable energy company. “This was also aided by the SoftSmiths Market-MISO system’s highly intuitive user interfaces that facilitated quick user adoption as it replaced a legacy system“
“We chose SoftSmiths Cloud-based solution because of its superior out-of-the-box capabilities and no need for software and hardware installations that would add cost and required IT resources. With SoftSmiths we have the automation capability that is essential for participating in the competitive retail market in Texas.” Chief Operating Officer at a major Energy Supplier.
“I have found SoftSmiths software easy to use and a great value. The implementation was very smooth and the SoftSmiths staff is extremely responsive and helpful”
Chief Executive Officer at a Retail Energy Supplier
“SoftSmiths presented a compelling solution, enabling us to automate a number of manual processes, improve accuracy, and support our settlement activities,” said a Director of Planning for a public utility company. “The flexibility and intuitive user interface of the applications is superior, and SoftSmiths has responded quickly and effectively to the needs of the Agency in this critical engagement.”
“SoftSmiths delivered exactly what they promised and more. Our greater efficiency and effectiveness in managing our business was in no small part due to the selection of SoftSmiths as a vendor. We would be happy to recommend and use SoftSmiths in the future.” Senior Portfolio Manager at an Energy Supplier.
“With SoftSmiths application our company will be in a much better position to meet its customers’ expectations”, said a Manager of Supply Management for a Municipality.
“As FERC orders 888 and 889 caused us to completely separate our supply and transmission business units, SoftSmiths’ deep industry expertise and customer service approach allowed them to quickly understand how our company functions and work to develop solutions to meet our unique challenges,” said a Senior VP for a Utility. “As SoftSmiths solutions are implemented, they are helping us operate more efficiently and reliably, by allowing us to make more informed business decisions.”
“A municipality recognized the need to replace its current combination of ad-hoc Excel spreadsheets and loosely integrated Access databases, by deploying a comprehensive scheduling system that provides seamless integration from origination through settlement, automating manual processes and eliminating redundant data entry”, said a Systems Control Manager for a Municipality. “With SoftSmiths’ applications we will be able to achieve these important business objectives.”
“You guys keep rising the bar with outstanding service for your competitors” said a CEO of a Canadian hedge fund.
“SoftSmiths’ applications provide us with an incredibly powerful and robust platform that will scale to accommodate our rapidly expanding transaction volume,” said a Project Manager at a Power Marketing Company. “We needed a tool that could perform well under extremely heavy transaction loads without sacrificing the end-user experience.”
“We needed a tool that would help us automate existing manual processes, improve accuracy and consistency while meeting audit requirements to determine if fuel costs are properly identified and recorded. SoftSmiths’ applications have improve our understanding of costs, and streamline our settlement process, enabling us to better manage and track changes in the cost of fuel and purchased energy, and thereby provide for proper recovery of our fuel costs.” said a SVP of Power Supply at a large Utility.
“We are very excited about this implementation. SoftSmiths was the only vendor who offered an integrated solution that provided the desired functionality and were able and willing to customize it to our specific needs,” said an Integrated Resource Manager for a large Municipality. “Our experience in working with SoftSmiths as a business partner has been very positive, and we have high regard for their products and services, in particular their competence, integrity and responsiveness.”
“We implemented SoftSmiths for the ERCOT marketplace. We had a seamless implementation with very few issues. The SoftSmiths implementation team was extremely easy to work with, very professional, and focused on providing a quality product that require minimal maintenance. Once implemented, we very rarely had any downtime and it supported our scheduling activities on very adverse weather days.”
Lead Functional Integrator at a major Retail Energy Supplier
“SoftSmiths’ applications will help us be more competitive in the deregulated electric utility industry by streamlining our transaction business process,” said a Vice President at a Utility. “SoftSmiths’ comprehensive robust solution will not only have a direct impact on our productivity, but it will help us improve customer service.”
“We originally selected SoftSmiths to help us with the ERCOT transition from a Zonal to a Nodal marketplace for Forecasting, Scheduling, and Settlements. The team at SoftSmiths has been so knowledgeable and good to work with, we now consider SoftSmiths an integral part of our technology platform for future business growth.” Director of Risk and Portfolio Management at a Retail Energy Supplier
“We really appreciated SoftSmiths’ responsiveness, thoroughness and support, which were key to help implement the required functionality and meet the hard deadlines of our project. This was also aided by the SoftSmiths Market-MISO system’s highly intuitive user interfaces that facilitated quick user adoption as it replaced a legacy system.” Asset Manager at a major Power Producer.
“SoftSmiths has been very responsive when addressing our requirements.” Chief Executive Officer at a Retail Energy Supplier
“In order to get us to the next level, we recognized we needed a more robust solution with enhanced granularity and position management functionality that is intuitive for the user to operate and could be deployed effortlessly. SoftSmiths delivers exactly that and came with a great reputation.” Chief Operating Officer at an Energy Supplier.
“SoftSmiths’ cloud based solution was the right fit and provided us with the right options in a timely and cost effective manner to meet our growing needs”.
CIO at an Energy Supplier
“We needed an easy-to-use, robust and highly available platform,” said a Systems Control Manager for a Generation Company. “We believe SoftSmiths’ suite of applications is that solution. Intuitive for the business user to operate and supporting our requirements for continuous throughput, it provides us the most steady and stable platform in the market place.”
“We are very satisfied with our decision to switch to SoftSmiths as our electronic tagging provider. The services provided thus far have exceeded our expectation”, said a Generation Analyst at a large Power Generation company.
“We were looking for a system that would integrate well with our existing trading systems, and were impressed with the capabilities of SoftSmiths’ OASIS Transmission management solution”, said a Business Application Delivery Manager of an Energy Marketing Company. “It will enhance our accessibility to transmission availability and price discovery, improve efficiency of our trading operations, and support future growth”.
“Every time I’ve contacted technical support I have been impressed and pleased with the quick response time and efficient answers. I have encouraged my co-workers to utilize the ticket system because you provide the needed answers quickly and professionally.” Technologist at a major Power Plant facility
“SoftSmiths smoothly transitioned us to its fully integrated platform that supports Municipality’s current business requirements, as well as growing with our needs, while enhancing performance, reducing risk and expanding business capabilities,” said a Division Manager for a Municipality. “In addition, SoftSmiths Market-ERCOT provides us the next-generation ISO market participant solution that offers unmatched flexibility to conduct our current QSE business with ERCOT and prepare for the Nodal market. This has been a good experience and, with the system deployed and in production use, confirms we made the right choice.”
“We have relied on SoftSmiths cloud applications to support our operations and visibility in a very competitive market. We are very pleased with the automation and efficiency that the SoftSmiths Retail Pricing Manager provides, which is instrumental to meet our growing needs. I would recommend SoftSmiths for any energy service company that is looking to systematically improve their wholesale operations in a cost effective manner.” Chief Executive Officer at a Retail Energy Supplier