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SoftSmiths Achieves 92 Percent Customer Satisfaction 

Houston, TX. – September 25, 2012 – SoftSmiths, Inc., a leading energy software solutions and services company, today announced a 92 percent satisfaction rate among its customers, according to a recent customer survey.

Load Serving Entities and Marketers are turning to SoftSmiths for its compelling and easy-to-use suite of application services delivered through a Software-as-a-Service delivery model. The solutions offer a high degree of automation without these hidden manual processes that other systems still require. Thus SoftSmiths applications services offer a better operational fit, enhanced ease-of-use along with better customer services and support.

"We take customer feedback very seriously and are very pleased to see that our emphasis on customer service is recognized and appreciated,” said Nathan Sheik, CEO of SoftSmiths, adding: We measure our success by our strong relationships and satisfied customers."

The 92 percent customer satisfaction rate exceeds an 86 percent global customer satisfaction benchmark and 87 percent for the software industry, according to research from help desk management provider Zendesk. http://cdn.zendesk.com/resources/whitepapers/Zendesk_WP_Customer_Satisfaction_Report.pdf    

 “We would like to thank all of our customers who took the time to respond to our survey,” added Mr. Sheik. “We are taking all of this great information into account as we strive to further improve our products, services and overall customer satisfaction.”

Quotes from customers reflect the findings of the survey:
“I have found SoftSmiths software easy to use and a great value. The implementation was very smooth and the SoftSmiths staff is extremely responsive and helpful”

“SoftSmiths’ cloud based solution was the right fit and provided us with the right options in a timely and cost effective manner to meet our growing needs”

“SoftSmiths has been very responsive when addressing our requirements. The product is customized today to fit our specific needs“

“Our desire was to bring these functions in-house from the start and we really appreciate the functionality SoftSmiths provides and the way they work with us”.

About SoftSmiths

SoftSmiths, Inc. is a leader in enterprise-class, Software-as-a-Service (SaaS) solutions for energy businesses, combining a lower cost of ownership with an innovative approach to business applications. SoftSmiths delivers energy trading, operations, and settlement solutions designed for today's energy marketing and load serving organizations and the way they conduct their business. Delivered in the cloud leveraging a modern technology platform, SoftSmiths offers a fresh alternative to legacy ETRM systems. Visit us at http://www.softsmiths.com.

SoftSmiths is a registered trademark of SoftSmiths, Inc. All other products are trademarks or registered trademarks of their respective companies.

Contact Information:

SoftSmiths Inc.
Hugo Stappers
Phone:    713.626.9184
Fax:          713.626.0186
Email:      mkt@softsmiths.com
Website:  www.softsmiths.com

 



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