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SoftSmiths Announces Customer Satisfaction Survey Results

Houston, TX. – October 2, 2013 – SoftSmiths, Inc., a leading energy software solutions and services company, today announced results of its most recent customer satisfaction survey aimed at measuring customer experiences with, and perceptions of, its services. Overall, all survey respondents rated their overall experience with SoftSmiths as positive.

Customers rate SoftSmiths well above global and industry benchmarks, with 90 percent of survey respondents rated their overall experience with SoftSmiths either as Extremely Satisfied or Very Satisfied.

Survey respondents rated SoftSmiths on key metrics including: responsiveness and professionalism of staff, quality and value of the products and services, usage experience and overall customer satisfaction.

One of the key results from the survey was that 100% of respondents stating that they would recommend SoftSmiths.

SoftSmiths TMS has built a reputation on providing the most comprehensive and innovative platform with proven Energy Business Software-as-a-Service solutions for power and gas utilities, generators, marketers and energy service companies. The SoftSmiths Cloud offers a compelling and easy-to-use suite of sophisticated front-to-back ETRM functionality to support their end-to-end energy transaction processes including Load Forecasting and Planning, Trading, Scheduling ISO/RTO submissions, Risk measurement, and Accounting.

“The voice of the customer is extremely important as we strive to make doing business with SoftSmiths as easy and rewarding as possible. This survey helps us fine-tune our service offerings to continue delivering on that promise,” said Nathan Sheik, CEO of SoftSmiths.

The SoftSmiths customer satisfaction results exceed an 81 percent global customer satisfaction benchmark and 86 percent for the software industry, according to research from help desk management provider Zendesk.

“We are very grateful to all of our customers who took the time to respond to our survey,” added Mr. Sheik. “This result shows we continue to provide a high standard of service and I want to thank each of our employees for doing their part and helping us achieve this accomplishment.”

Quotes from customers reflect the findings of the survey:

"SoftSmiths TMS has proven to be an essential tool for the department”

“SoftSmiths was very responsive in addressing our requirements and provided us the right options in a timely manner to meet our go-to-market schedule”

“Our Data is literally at our fingertip; tremendously quick, effortlessly, straight forward. SoftSmiths staff gives us tremendous customer service”

About SoftSmiths

SoftSmiths, Inc. is a leader in enterprise-class, Software-as-a-Service (SaaS) solutions for energy businesses, combining a lower cost of ownership with an innovative approach to business applications. SoftSmiths delivers energy trading, operations, and settlement solutions designed for today's energy marketing and load serving organizations and the way they conduct their business. Delivered in the cloud leveraging a modern technology platform, SoftSmiths offers a fresh alternative to legacy ETRM systems. Visit us at

SoftSmiths is a registered trademark of SoftSmiths, Inc. All other products are trademarks or registered trademarks of their respective companies.

Contact Information:

SoftSmiths Inc.
Hugo Stappers
Phone:    713.626.9184
Fax:          713.626.0186

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